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General Information


SCHEDULES - Every effort will be made to operate according to published schedules. Circumstances sometimes develop beyond our control and Boston Express cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from delayed coaches. Connections are not guaranteed and schedules are subject to change without notice.

PHOTO ID WILL BE REQUIRED - A photo ID is required of all passengers traveling with an adult ticket. Children without a photo ID must be accompanied by an adult with a photo ID upon purchasing a ticket.

SMOKING - Smoking is not allowed on Boston Express coaches.  This includes the use of electronic cigarettes / pipes (also called e-cigarettes or electronic nicotine delivery systems).

OBJECTIONABLE PERSONS - Boston Express reserves the right to refuse transportation to any person under the influence of intoxicating beverages or drugs or who is unable to take care of themselves or to any person whose conduct or condition is such or likely to be such as to make them objectionable to other passengers. Passengers not wearing shoes or other protective footwear will be denied transportation.

SAFETY & SECURITY - For everyone's safety, Boston Express passengers may be subject to wanding. Baggage and carry-on items may be opened for inspection.

UNACCOMPANIED CHILDREN - Children 15 years old and under may travel alone only under the following conditions: the origin agency must be open at the departure time and the destination agency must be open at arrival time. There will be no pick-ups or drop-offs at flagstops. Trips must not exceed 5 hours and must be made during daylight hours. Transfers are not permitted. Parent or legal guardian must sign an "Unaccompanied Child Form," which releases Boston Express from any responsibility when the child is 12 years of age or younger. An adult must drop-off and be waiting to meet the child upon arrival. The adult at the destination must provide a photo ID showing that they are the person identified on the "Unaccompanied Child Form" before the child is released. The child must pay the adult fare.

BAGGAGE LIABILITY - $250 per full fare ticket, $125 per half fare ticket. Boston Express is not liable for loss of damage of luggage delivered to our employees for transportation, in our baggage compartment, in an amount exceeding the aforementioned limits.

BAGGAGE LIMIT - During peak travel periods, passengers will be limited to two (2) bags and one (1) carry-on for a full fare ticket and one (1) bag and one (1) carry-on for a child's ticket. There is a charge of $5 per bag over these limits. See Ticket Agent for excess baggage ticket.

BAGGAGE WEIGHT LIMIT
- Drivers/Ticket Agents are not required to lift/load luggage weighing in excess of 50lbs. See Ticket Agent to weigh your luggage before boarding the bus. Any bag weighing over 50lbs. will be handled by the customer.

CELL PHONE USE - Boston Express discourages the use of cellular phones on all of its motorcoaches with the exception of those situations where a quick message is necessary due to circumstances beyond our control that delays the arrival time of a passenger or travel connection. Boston Express requests that passengers limit the use of cellular phones as a courtesy to fellow passengers.

ANIMALS
- No animals may be carried except a "service animal" accompanying a legally blind, deaf or disabled person.

BICYCLES - Bicycles may be carried underneath the bus when there is sufficient room after all baggage has been loaded. Bicycles must be carried in a separate compartment or placed in such a way to not damage any baggage. Bicycles in a box are preferred and will be carried without exception. Please be advised that other carriers will only take a bicycle if it is in a box. We make an exception to unboxed bicycles only if there is sufficient room in the baggage compartments.