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How long are tickets good for?
An expiration date is printed at the bottom of the ticket that says "VALID UNTIL" in bold lettering with a date. If you are unsure of the expiration date, call the Information Center at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964). Expired discount or multi-ride tickets are not eligible for a refund.
Can someone else use my ticket even though my name is printed on it?
The person whose name is on the ticket MUST be the person traveling with us. If your name is on the ticket, you must refund the ticket (less any amount used) and apply any leftover balance to a new ticket for the actual person traveling. If you wish to buy a ticket for someone else, and they cannot be present at the time of purchase, please call the Information Center to discuss other purchase options at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964).
Do I need to make a reservation?Boston Express does not accept reservations. Please arrive 15-30 minutes before bus departure. Seating is on a first-come, first-board basis. Every effort will be made to accommodate all passengers during peak travel times. Tickets may be purchased in advance but do not guarantee a seat. Tickets are not time or date specific - they are good for a block of time.
Where do I buy my ticket at Logan Airport?There are no ticket counters or Boston Express representatives at the airport. Passengers must be at the pick-up locations prior to the departure time on the schedule. All service that originates at Logan Airport continues to Boston's South Station. If you do not have a ticket prior to boarding the coach at Logan Airport, you will still be allowed to board the coach (ID required). Upon arriving at South Station, you must disembark and proceed to the Concord Coach Lines ticket counter to purchase your ticket. We accept MasterCard, VISA, and cash. See Logan Airport Information for designated pick-up locations and other facility information.
Can I get a refund if I didn't use my ticket?
In most cases, yes. If you only used the one-way of a round-trip ticket, the refund is less the one-way fare. Tickets purchased at Boston Express terminals can be refunded, unless the ticket specifically states "No Refund." If you used a credit card to purchase ticket(s), be sure to have that credit card available. If you are unsure what type of ticket you have, call the Information Center at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964). A refund application may need to be submitted if you have a manual ticket or if our corporate office needs to issue the refund. Please be advised that refunds submitted in this manner can take up to two weeks for processing.
Am I entitled to a refund if the bus was late?
No. Every effort is made to operate according to published schedules. Connections are not guaranteed and schedules are subject to change without notice. Circumstances sometimes develop beyond our control and Boston Express cannot hold itself responsible for errors in timetables, inconvenience or damage resulting from a delayed coach.