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Does Boston Express have a cell phone policy?

Yes. We discourage the use of cellular phones on all Boston Express coaches with the exception of those situations where a quick message is necessary due to circumstances beyond our control that delays the arrival time of a passenger or travel connection. Boston Express requests that passengers limit the use of cellular phones as a courtesy to fellow passengers.

Can I bring my dog/cat/bird/etc. on the bus?

No animals may be carried except a "service animal" accompanying a legally blind, deaf, or disabled person.

Is smoking allowed on the bus?

No. Smoking is prohibited on all coaches.  This includes the use of electronic cigarettes / pipes (also called e-cigarettes or electronic nicotine delivery systems).

Why do I have to show a photo ID to ride the bus?

Boston Express requires a photo ID for all passengers traveling with an adult ticket. We do not require identification for children under the age of 12 traveling with a parent or guardian; however, if they are traveling alone, they will need a school ID, passport or copy of their birth certificate. Children under the age of 17 with no photo ID must be accompanied by an adult with a photo ID upon purchasing the ticket. These are security measures that we take in the event that there is an emergency. This allows us to assist officials in identifying who traveled on a particular day. We do not generate passenger lists for each bus and therefore you are required to show your ID each time you travel. We do not store this information. If you have questions about acceptable forms of ID or special circumstances, please contact the Information Center at 1-800-639-8080 (TTY Relay: 711 or 1-800-735-2964).

Do I have to move my bags from bus to bus?

Yes. If you require assistance, please notify the driver and someone will be able to assist you to your next departure gate. Please be aware that there are baggage limits: two (2) bags and one (1) carry-on for a full fare ticket and one (1) bag and one (1) carry-on for a child's ticket. There is a charge of $5 per bag over these limits. See Ticket Agent for excess baggage ticket. Please note: luggage cannot be left unattended or in the care of a Boston Express employee at any terminal or agency for safety reasons.